General Centre Operations

Are you changing your opening hours?

Please see operating hours. We have returned to full operation hours including 24/7 gym access.

Who can attend?

We are open to members and casuals. There are limits in all areas so please look out for signs.

Can I be assured that the centre is clean?

Cleaning is our highest priority. A program is in place to disinfect all high-touch surfaces on a regular basis. Hand sanitiser stations are located throughout the facilities.

What is my responsibility regarding social distancing?

• Practice social distancing at all times when in and around the facility.
• If asked by our team to adjust your positioning please follow their guidance.
• Please observe all signage and practice hand hygiene.
• Floor markers will indicate safe distances.

Are change rooms, showers or toilets available?

• Changerooms and showers are available
• Toilets are available.
• Toilet facilities will be cleaned frequently throughout the day to ensure we maintain a high level of safety. We ask that members support these healthy habits by washing your hands after using these facilities.

Are lockers available?

Lockers are now available and regularly cleaned.

Are drink fountains available?

Drink fountains will be available to fill bottles, but not for directly drinking. We ask patrons to wash or sanitise their hands before using drink fountains to fill their own bottles.

Gym and Group Fitness

Do I have to wear a face mask while exercising?

From 6:00pm, Tuesday 25 May 2021, face masks will be mandatory in all public indoor settings.

Please have your face mask with you at all times, unless you have a lawful exception.

How many people will be able to attend each session?

Gyms are limited to 170 people per session.

Indoor group fitness classes are limited to room capacities

24 Spin Studio

13 Mind Body Studio

30 Main group fitness studio

Do I have to bring a towel?

No Towel – No work out. Please see reception to purchase a towel if you don’t have one. Patrons will be turned away without a towel.

Do I have to provide my own equipment?

We will provide equipment for use, we ask that you sanitise each item after use. It is recommended that you provide your own you

Pools

Do I have to wear a face mask while exercising?

From 6:00pm, Tuesday 25 May 2021, face masks will be mandatory in all public indoor settings.

Please have your face mask with you at all times, unless you have a lawful exception.

How many people will be able to attend?

We can allow up to 300 people at any time.

Is the pool safe, what changes have you made to ensure the water is clean?

Our water management systems have been reviewed inline with recent changes to government regulations to continue to meet a high standard of safety. All our pools are disinfected with chlorine in-line with the Public Health and Well Being Regulations. Chlorine is proven to disinfect pathogens which include viruses such as COVID-19.

Are the waterslides or aqua play zone open at Splash?

Aqua Park is open from 10 to 5pm from Monday 28 June.

Waterslides will remain closed at this time due to capacity limits.

Can I use the equipment, and do I need to bring my own?

As a measure to further reduce any risk, equipment will not be provided. You can bring your own equipment from home If you need to purchase equipment, we will have basic equipment available for sale.

Will the disability hoist be available?

The disability hoist is currently unavailable due to ongoing maintenance. We are looking at the purchase of a new hoist.

Can I use the spa, steam, sauna?

The spas, steam room and saunas will be open to one person per 4 square metres, so we will have strict 15 minute time limits in place for these areas.

Swimming Lessons

When are lessons restarting?

Lessons will return from Friday 2, July 2021.

How do I know if my class times have changed?

Lesson days and times will remain the same as term 2. You may have had a teacher change

How much will my payments be?

Debit amounts will remain as they were in March, we have frozen all 2019-2020 prices.

When will I be debited?

Debits will recommence the fortnight of Monday 5 July to Sunday 18 July in line with your debit schedule. This amount will be a half payment due to credits applied.

How much will my payments be?

Debit amounts will remain as they were in March, we have frozen all 2019-2020 prices.

What happens with the debits for lessons during closure?

We credited all missed lessons payments, you do not need to do anything.

I have no one to look after my other children?

Please email splashswimschool@hume.vic.gov.au and we will get back to you.

Why can only 1 parent/guardian attend lessons?

Due to the restrictions we will reach capacity at the change over of lessons if all students and 1 parent attend the centre.

I don’t feel comfortable to attend lessons due to COVID

Please email splashswimschool@hume.vic.gov.au and we will get back to you.

Are you currently taking new enrolments?

At this stage, we are holding expressions of interest whilst we work through the current waitlist.