We're open!

As restrictions continue to ease, our centres will adapt and change how we operate so that we can ensure a safe environment for you.

In light of the latest easing of restrictions, the following changes have been made:

  • You no longer need to book in for aquatics. Members and casual swimmers can attend during our restricted opening hours and pay an entry fee.
  • Due to Splash's membership numbers, access to the gym and group fitness will only be for members. Broadmeadows Aquatic and Leisure Centre and Sunbury Aquatic and Leisure Centre are now welcoming casual bookings. Find out more.
  • Capacity in our pools have increased based on the size of the space.
  • Capacity in our gym and group fitness classes is still 20 while we await advice from the Victorian Government.
  • Membership will still be on suspension.

We know that many of you will be keen to return, especially during peak times. Please be mindful of booking multiple sessions and cancel as early as possible to help us ensure that everyone can attend during their preferred time.

Finally, be kind to yourself! We're all starting back after a long break so ease into your routine to prevent injury!

Gyms and group fitness

We know that many of you will be keen to return. As capacity is greatly restricted, only members will be able to book in to attend the gym and group fitness classes. We hope to invite our wider community back to the centre soon.

Pools

Booking no longer required. Please see our operating hours.

Members

All memberships will remain on suspension until restrictions ease further. This means if you don't wish to attend during this time, you do not need to take any action and you will not be charged.
Members will receive information to make a booking for our pools, gyms and group fitness classes prior to attending.
If you require support to book in, please contact us.

What's different?

Our team have taken steps to ensure a high standard of cleanliness and hygiene. We will be operating differently so that we can ensure a safe environment for you and have made positive changes to our centre including:

  • increased cleaning regime
  • for those that do not need to book their visit, we prefer card payment upon arrival
  • health screening on arrival
  • hand sanitisation stations throughout the facility
  • person limits in areas, pools and classes
  • reducing opening hours.

Frequently Asked Questions

Facilities

Are you changing your opening hours?

Yes. Our operating hours have changed but we are available to take your calls from 9am-5pm.

Can I be assured that the centre is clean?

Cleaning is our highest priority. A program is in place to disinfect all high-touch surfaces on a regular basis and extra cleaning in between sessions. Hand sanitiser stations are located throughout the facilities.

What is my responsibility regarding social distancing?

  • Practice social distancing at all times when in and around the facility.
  • If asked by our team to adjust your positioning please follow their guidance.
  • Please observe all signage and practice hand hygiene.
  • Floor markers will indicate safe distances.
  • Wear a mask when inside the facility.

Are change rooms, showers or toilets available?

  • Changerooms and showers are now available
  • Toilets are available.
  • Please allow yourself time to change during your session times if needed, as you will need to leave the facility at the end of your session.
  • Toilet facilities will be cleaned frequently throughout the day to ensure we maintain a high level of safety. We ask that members support these healthy habits by washing your hands after using these facilities.

Are lockers available?

To eliminate an additional touchpoint, lockers will not be available.

Are drink fountains available?

Drink fountains will be available to fill bottles, but not for directly drinking. We ask patrons to wash or sanitise their hands before using drink fountains to fill their own bottles.

Membership

What’s happening to my membership?

Memberships will remain on suspension during this phase of restrictions. Attending the facility during these restricted operations will be on a pay per use pre-booked online system and will not impact your membership.

It's cheaper to use my membership why can't it be reactivated?

As members will need to book in advance, continuing memberships is not practical at this stage. As some sessions will book out or become unavailable, a pay per use system has been established to be fair to all members.

Can I sign up to be a member?

We are taking new memberships however you will be placed on suspension immediately until all memberships and direct debits recommence. The joining fee will need to be paid upfront as per membership terms and conditions. Please contact your local facility for further information.

Gym and group fitness

Do I have to wear a face mask while exercising?

Please have your face mask on when entering and walking around the facility, unless you have a lawful exception.

If you are doing exercise or physical activity where you are out of breath or puffing, such as jogging or running, you do not need to wear a face mask. You do have to carry a face mask with you so you can wear it before or after exercising, unless you have a lawful exception.

You must wear a face mask when doing light exercise and stretching even if the 1.5 metre physical distancing is maintained unless you have a lawful excuse such as a medical condition, where it would be dangerous to have obstructed breathing while walking around.

You can be fined if we are audited and you are not wearing or carrying a face mask while in the centre.

How many people will be able to attend each session?

Gyms are limited to 20 people per session per space.

Indoor group fitness classes are limited to 20 people per class.

How do I book into a session?

Members have been forwarded a link to book into sessions online. If you have not received this email or SMS and believe you should have, please get in touch with us.

When can I book?

Bookings will be available at least 7 days in advance and close 2 hours before the session or program, subject to availability.

I don’t have a credit card, can I pay for a session pass?

Payments are required at the time of booking online. If online payments are not an option, you will need to call your leisure centre during operating hours to make other payment arrangements. Contact details are at the bottom of this page. Cash payments will not be accepted.

Can I attend without having a booking?

No. Bookings are required for all activities.

Can I book back to back sessions?
Members will be able to book back to back sessions, however we remind members that they will need to have left the facility at the end of the session to allow staff to clean before returning for their next session.

Can I bring someone with me?

Due to government restrictions we have maximum capacities for all pre-booked sessions. Please contact us via email or phone if you need to bring a carer. Spectators/visitors will not be permitted entry.

Pools

Do I have to wear a face mask while exercising?

Please have your face mask on when entering and walking around the facility, unless you have a lawful exception.

You can be fined if we are audited and you are not wearing or carrying a face mask while in the centre.

You do not need to wear or carry a mask while in the water.

Are pools open?

Pools are open see operating hours.

Do I need to book into a session?

We are no longer taking bookings.

How many people will be able to attend?

We can allow up to 150 people at any time.

Can I get changed or shower before or after my swim?

Yes, our change facilities are open.

Is the pool safe, what changes have you made to ensure the water is clean?

Our water management systems have been reviewed inline with recent changes to government regulations to continue to meet a high standard of safety. All our pools are disinfected with chlorine in-line with the Public Health and Well Being Regulations. Chlorine is proven to disinfect pathogens which include viruses such as COVID-19.

Can I bring my child for a swim?

Yes, everyone is welcome as long as we comply with capacities.

Are the waterslides or aqua play zone open at Splash?

No. These areas remain closed and we will provide an update if this changes.

Can I use the equipment, and do I need to bring my own?

As a measure to further reduce any risk, equipment will not be provided. You can bring your own equipment from home If you need to purchase equipment, we will have basic equipment available for sale from Tuesday, 1 December.

Will the disability hoist be available?

The disability hoist will be available for patrons who require this equipment. Please speak with staff as you attend the facility to be given access. We ask that patrons manage their time appropriately to exit the facility by the end of their session.

Can I use the spa, steam, sauna?

The spas, steam room and saunas will be open to one person per 4 square metres, so we will have time limits in place for these areas.

Can I move between pools?

All pools are now open and you can move between pools as long as you continue to maintain social distancing and wear your mask when not in the water. Age restrictions apply in the Warm Water Pool, Spa, Sauna and Stem.

Can I just drop in and swim if a lane is available?

Yes, We are still heavily restricted on numbers and there may be significant ques on hot days.

Will the pools at Broadmeadows and Splash be in 50m configuration for lap swimming?

Yes. The main pools at Broadmeadows and Splash will be in 50m configuration. The indoor 25m pool will be open at Sunbury.

Swimming lessons

When are lessons restarting?

Ensuring our community is able to be safe in and around water is a priority - especially as we near Summer. We are currently exploring options to recommence swimming lessons and we will be in touch with families to provide further information on how and when lessons will return.

Are you currently taking new enrolments?

At this stage, we are taking expressions of interest for new enrolments however these will not be confirmed until we restart the swimming program.

For those wishing to enrol at Splash, enquiries will be added to the waiting list and contacted when spaces become available. Please refer to the Splash Learn to Swim page for further details.

Do students have any access to the pools?

Capacity in our pools have increased greatly, so you no longer need to book to attend. Please see our website for current operating hours to plan your next visit.

Contact Details

Who can I contact if I have further questions?

Our staff will be available for any questions via email or phone.

Email: splash@hume.vic.gov.au
Phone: (03) 9356 6800