Swim and Play Membership

Definitions

Word: SPLASH AQUA PARK AND LEISURE CENTRE, We, Us, Our
Meaning: Splash Aqua Park and Leisure Centre (Hume City Council – ABN 14 854 354 856)

Word: You, Your
Meaning: A member/student of Splash Aqua Park and Leisure Centre

Word: The Centre, Facilities
Meaning: The Splash Aqua Park and Leisure Centre

Word: Membership, Membership Application
Meaning: This is an agreement between Splash Aqua Park and Leisure Centre and you, under which you will become a member of Splash Aqua Park and Leisure Centre.


Our agreement

  • These Terms – together with the conditions of entry and use of our facility – make up the terms of a Membership Agreement between you and Splash Aqua Park and Leisure Centre (Hume City Council – ABN 14 854 354 856).
  • It is important that you have read and understood all of the terms and conditions of the Agreement before agreeing to these Terms.
  • Please contact us you have any questions.

Length of your Swim and Play Membership

  • Your membership is ongoing until you or we cancel it.

Terms and Conditions

  • Children under 10 must be supervised by an adult 16 years and over, at all times. Membership Cards must be presented at reception each visit.
  • A parent/guardian must remain in the centre for the duration of the lesson. For children under the age of 10 years that a parent/guardian remain on pool side for duration of child’s lesson. This will assist with the timely provision of any pool side assistance.
  • For the safety of your child that a hand over of students between Parent /Guardian and Teacher occurs promptly at the start and end of the lessons.
  • Children must be actively supervised in conjunction with the Centre’s “Watch Around Water” safety program. Children under 5 – must be fully supervised & remain within arms reach of an adult/guardian. Children under 10 – must be accompanied into the facility & constantly supervised by a parent/guardian. Unsupervised children will be removed from the water. Management reserves the right to terminate or suspend your Learn to swim membership for not complying with any of the terms and conditions listed.
MISSED LESSONS
  • If a student is to miss lessons due to medical reasons or extenuating circumstances, the Centre must be notified prior to the lesson.
  • For long period of absence from swimming lessons, including travel, credits will not be issued.
  • If you have a medical issue where you cannot attend your swimming lesson, we will apply a credit for the term of the medical issue. There is a minimum medical suspension period of two weeks.
  • Lessons are not held on public holidays. There may be instances during the year when your lesson falls on a public holiday. We do not provide make-up lessons, but Swim and Play members can access the centre on public holidays. Please refer to our website for specific public holiday hours.

CANCELLATIONS

  • Cancellations are required in writing via this form https://www.surveygizmo.com/s3/4129863/Splash-Form...and will only occur from the date notification is received. Refund requests will be considered but not guaranteed. There is a 14 day notice period for your swim school cancellation, direct debits that occur during the 14 days are still payable to the centre.
  • An admin fee is incurred on all refunds.
GENERAL TERMS
  • Smoking is prohibited in all Hume City Council Facilities. The consumption of alcohol within the Centres or their grounds is not permitted.
  • A breach of any condition of this membership can result in the immediate suspension or cancellation of your membership by management.
  • Reference will be made to Hume City Council Local Law No. 1 in any area of dispute not directly covered by the above conditions.
  • No clause or term in these conditions is intended to exclude the operation of any condition or warranty implied by the Competition and Consumer Act 2010 and any such claim or term, if any, shall be severable and of no force or effect.
  • Inappropriate behaviour by a member which is deemed by management likely to lead to injury, embarrassment to, or harassment of, any member or employee of Hume Leisure, or damage to any equipment or buildings belonging to Hume Leisure, will be suspended from use of the facility with no refund of fees or extension to their term of the membership.
  • Valuables cannot be held at reception, and no responsibility will be taken for valuables/property or mobile phones brought into the centre.
  • You acknowledge that while on the premises of Hume Leisure Facilities that both my property and my person shall be at my own risk. I will not hold Hume Leisure or its employees/agents liable for any personal injury/loss of property, in any circumstances, including personal injury or loss of property caused by the negligence of Hume Leisure, its employees, servants or agents.
  • You understand that Hume Leisure may refuse, revoke or suspend my membership for any breach of condition which they deem to be inappropriate, or offensive to its employees or other members.


Fees

Direct Debit

Click here to see a copy of the EziDebit Service Agreement

  • Membership fees are payable by direct debit from your nominated debit or credit card account.
  • When completing your membership application, you will be required to make a Direct Debit Payment Agreement with our biller EziDebit Pty Ltd (ACN 096 902 813).
  • The Direct Debit Payment Agreement is separate to this Agreement.
  • By nominating a credit or debit account, you authorise EziDebit to deduct all fees and charges applicable under this Agreement.
  • You must keep your account details up to date and ensure there are sufficient funds in your account on the usual payment day, or the next working day if that falls on a day when your nominated financial institution does not process payments.
  • If there are insufficient funds in your nominated account on the usual payment day, or there is another reason your account was unable to be debited (except one within the Biller’s control), you may be charged a dishonour fee, and this would be added to your next debit amount. The dishonour amount will need to be paid in full at the Centre.
  • If your direct debit payment is declined, you will need to pay your outstanding balance in centre upon your next visit. Any outstanding payment remaining on your next scheduled direct debit date will be deducted from your nominated account. Access to the Centre will be denied while an outstanding balance exists.

Fee increases

  • All Splash Aqua Park and Leisure Centre fees and charges are set and approved each financial year by Hume City Council.
  • All fees and charges are set for a period of 12 months (July to June) each financial year.
  • Should you elect to renew your Membership, the associated fees may change.
  • We will communicate to all members in advance to notify of any change.
  • If your fees are varied, this Agreement authorises any debits from your nominated account to also be varied.

Inappropriate conduct

Use of illicit substances

  • You acknowledge that the distribution or use of illegal or performance enhancing drugs is illegal and will not use or distribute these substances in our centre or within Craigieburn ANZAC Park.

Consequences for inappropriate conduct

  • You will not behave in a reckless manner, such as threatening or harassing others, damaging equipment, distribute or use illicit substances, or engage in personal training of other members. If you do so, your membership may be immediately cancelled, and you may be banned from joining our centre again.
  • Your membership is not transferrable nor can you lend your membership to anyone else. If you are caught doing this the following consequences will occur. You will recieve a verbal warning from our Customer Service and Duty Manager Team. If there is a repeat of this your membership will be suspended for 2 weeks, if there is a third repeat of this, your membership will be cancelled.


Feedback and complaints

If you would like to provide feedback or make a complaint, please speak to a member of our Customer Service team in centre, or email us at: splash@hume.vic.gov.au, or phone us on 9356 6800.

Alternatively you can fill in the below form


Conditions of Entry and Use

By entering Splash Aqua Park and Leisure Centre, you agree to adhere to the following terms and conditions:

General conditions
  • You will follow the instructions of Splash Aqua Park and Leisure Centre staff at all times.
  • Smoking and the consumption of alcohol is prohibited.
  • Offensive language, aggressive behaviour, littering, spitting, or being under the influence of alcohol or drugs is not permitted at any time.
  • You must take reasonable care for your own health and safety, and for the health and safety of others.
  • We reserve the right to close any part of the facility at any time at our discretion.
  • You must comply with statutory evacuation drills and training exercises that will be undertaken regularly.
  • You must not wilfully damage any property or equipment.
  • We will not take responsibility for unattended personal items.
  • Mobile phones are not to be used within change rooms.
  • Photography of any kind is not permitted without approval of Centre management.
  • By entering the facility, making use of the facilities or participating in any activities, you do so at your own risk.
  • We reserve the right to refuse entry or evict any person from the centre for any breach of these conditions.
  • You indemnify Hume City Council from and against all actions, costs, claims, charges, expenses, penalties, demands and damages which may be brought, made or claimed against them, from the use of the facilities at the centre.
  • We reserve the right to search bags and belongings on entry and exit.
24/7 Gym
  • You will follow staff instructions at all times.
  • If you advise staff that you intend to use the Gym after operating hours (from 10pm to 5:30am), you agree to undergo an induction to after-hours use of the gym.
  • You must understand how Personal Duress lanyard works and agree to use it only in an emergency.
  • You will wear appropriate footwear and clothing.
  • You will practice good personal hygiene by wiping down equipment when you have finished using it.
  • Limit your time to 30 minutes on our cardio and 10 minutes on our weights equipment during peak times.
  • You can use lockers provided for bags and other personal belongings as management does not take responsibility for unattended personal items.
  • Return weights and other equipment away after use.
  • Do not drop weights.
  • Use safety collars on relevant equipment at all times.
  • You will speak with a member of our staff if you are unsure on how to use our equipment.
  • Group Fitness Studio, Cycle Studio and Mind and Body Studio
  • You will follow staff instructions at all times.
  • Wear appropriate footwear and clothing.
  • You will comply with our strict lateness policy - to ensure a safe and uninterrupted experience for all participants, you will not be permitted to join the class once it has started if you are late.
  • Group fitness classes are available to eligible members who have group fitness classes included in their membership and to guests who have purchased a pass.
  • You will exercise at an intensity that is comfortable for your fitness level.
  • You will consult your instructor before the class if you have a current or previous injury, or need to modify how you do the class
Waterslides
  • You will follow staff instructions at all times.
  • All riders must be a minimum of 1.25 metres tall.
  • You will take note of any additional slide-specific rules, guidelines or recommendations listed on signage prior to entering the waterslides.
  • The following items are not permitted to be worn by persons using the Waterslides:
  • Eye glasses unless securely fixed with head straps
  • Swimming Goggles
  • Loose jewellery, including neck chains and bracelets.
  • Unsecured items in pockets.
  • You will not use cameras or other photographic equipment while on the waterslide.
Aquatic areas
  • You will follow staff instructions at all times.
  • You will not run adjacent to pools, or while in aquatic areas due to the likely slippery surface.
  • Children between 5 and 10 years of age will not be permitted into aquatic areas of the centre unless they are accompanied by a responsible person over 16 years of age.
  • Children under 5 years of age must remain under the direct supervision of a person who is at least over 16 years of age.
  • Any unsupervised children will be removed from the water until the responsible person over 16 years of age returns to supervise them.
  • You acknowledge that:
  • If you visit the facility with babies and/or toddlers, they will be required to wear water-proof aqua nappies at all times.
  • People who suffer from incontinence must also wear water-proof nappies, pants or swimwear.
  • Used nappies will be disposed of in dedicated nappy bins.
  • After using the toilet or changing a nappy, you will wash your hands thoroughly with soap and water
  • If a toilet accident occurs, you will notify our staff promptly.
  • You will take note of any additional pool-specific rules, guidelines or recommendations listed on signage prior to entering Aquatic areas.
Warm water pool
  • You will follow staff instructions at all times.
  • This pool is for gentle exercise and rehabilitation purposes only, no lap swimming is allowed in this pool.
  • Children under 16 years of age are not permitted in the warm water pool, unless authorised by centre management to undertake a prescribed program issued by a medical practitioner.
  • Infants within parent’s arms are permitted under the strict condition that their use does not disrupt the gentle exercise of other users.
  • Sections of this pool may be used for scheduled aquatic programs and public access may be restricted during these times.
  • You will take note of any additional warm water pool-specific rules, guidelines or recommendations listed on signage prior to entering the aquatic area
Spas, Sauna and Steam Room
  • You will follow staff instruction at all times.
  • Only members and guests aged 16 years and over are permitted to use the spas, sauna and steam room.
  • Reading material such as newspapers, books and magazines, or portable electrical devices are not permitted.
  • You will remain seated in the spas, sauna and steam room.
  • Oils are not permitted into the sauna or steam room.
  • You will report any suspicious or reckless activity to our staff.
  • You will take note of any additional spa/sauna/steam room-specific rules, guidelines or recommendations listed on signage prior to entering the aquatic area