Direct Debit changes for Swim and Play Memberships


We need to make some changes to our Learn to Swim administration system.


We need to make some changes to our Learn to Swim administration system.

The new system will help us to help you manage your Learn to Swim memberships more effectively.

The biggest difference you will initially notice is a change of date for direct-debit payments. This unfortunately is unavoidable.

On Monday 7 October, this will result in one combined pro rata payment for the fortnight between Monday 23 September – Sunday 6 October, and for the fortnight commencing 7 October.

You will pay the same amount as normal between September 23 – October 20. Please note that direct debits will not take place between Monday 23 September – Sunday 6 October.

To ensure a smooth payment process, please ensure there are sufficient funds in your account for both fortnightly payments on Monday 7 October. We will advise you the amount per child by email or letter.

If you haven’t received a personalised email or letter by 30 September, please speak with our staff for more information.

We hope you continue to enjoy your Learn to Swim lessons, and we apologise for any inconvenience this change may cause.

If you have any further questions, you can speak with our friendly staff when you’re next in the centre.


FAQ's

Why is the amount debited on 7 October higher than normal?

Your nominated bank account won’t be debited between 23 September – 6 October for your usual Learn to Swim Lessons.

Instead, you will be charged a pro rata amount for this fortnight, that is calculated to Sunday 6 October.

On Monday 7 October, you will be debited the pro rate amount for the previous fortnight, and for the fortnight commencing 7 October.

For example, if your debit date was due on Thursday September 26, you will not be debited on this day, and will instead have a pro rata amount of 11 days for this fortnight. For a family with one child, this equates to a pro rata of $23.55 instead of the usual $29.95. Your debit on Monday, October 7 will total $53.50 (Recall that there was no fortnightly direct debit processed between Monday September 23 – Sunday October 6.)


Am I paying more money?

No. The amount you pay on 7 October may be higher than normal, but this debit includes the pro rata amount from the previous fortnight (Monday September 23 – Sunday October 6), and the fortnight commencing Monday 7 October. Over a period, the amount you will pay is the same.


Does this affect my access or membership?

No, you will still be able to enjoy the same benefits of your membership as normal – including reciprocal access to all aquatic areas of our leisure centres.


Can I change the day my account is debited?

We need to move all member direct debits to a Monday during this transition to a new management system. Should this change be an issue, please speak with your Learn to Swim coordinator.


Why am I being charged on the school holidays?

Your Swim and Play membership is charged for 48 weeks of the year and provides you with 52 weeks of access.