Swim School Intensive Swim Program

Please read the following and accept the terms and conditions below:

1. Our agreement
1.1. These terms are a Membership Agreement between you and Hume City Council Leisure Centres (Hume City Council – ABN 14 854 354 856).
1.2. It is important that you have read and understood all the terms and conditions of the Agreement before agreeing to these terms.
1.3. It is also important that you understand that by signing up to this membership you agree to the following stipulated terms and conditions.
1.4. Please contact us if you have any questions.

2. General Terms
2.1. Inappropriate behaviour by a member which is deemed by management likely to lead to injury, harassment or embarrassment to any member or employee of Hume Leisure, or damage to any equipment or building belonging to Hume Leisure may see the member suspended from use of the facility with no refund of fees or extension to their term of the membership.
2.2. Smoking is prohibited in all Hume City Council facilities. The consumption of or being under the influence of alcohol within the centres or their grounds is not permitted and may result in cancellation of membership.
2.3. Program enrollments are valid for one person only; multiple people cannot share one position within the program.
2.4. I acknowledge that if I provide access to the centre for a non-member, I may have my enrolment cancelled and charged a $250 penalty which will be automatically debited from my bank account or credit card. I understand that this policy is applicable regardless of whether the person I provide access to exercises or not.
2.5. A breach of any condition of this membership may result in the immediate suspension or cancellation of your enrolment by management.
2.6. Any matter where a person is suspected of consuming or trafficking illegal substances will be referred to the police. Any member found committing a crime on the premises of any Hume City Council Leisure facility will have their membership cancelled immediately and the matter will be referred to the police.
2.7. Financial members of any Hume Leisure facility have reciprocal membership rights at all Hume City Council Leisure operated facilities (may exclude promotional membership types).
2.8. Management reserves the right to alter or amend the conditions of the enrolment/membership with 14 days’ notice.
2.9. No clause or term in these conditions is intended to exclude the operation of any condition or warranty implied by the Competition and Consumer Act 2010 and any such claim or term, if any, shall be severable and of no force or effect.
2.10. Personal property cannot be held at reception and no responsibility will be taken for property brought into the centre. Lockers are available free-of-charge to members and a fee to non-members. Lost locker keys will incur a replacement fee.
2.11. By entering any Hume City Council Leisure Centre, you agree to comply with the terms and conditions of entry, which are displayed at the main entrance and throughout these facilities, and relevant signage which may be erected within the facility. This includes signage outlining behavior requirements around swimming facilities.
2.12. When you use our facilities, you acknowledge obvious risk which is inherent with the use of swimming facilities and will take reasonable care.
2.13. At all times while within a Hume City Council Leisure Centre, you will comply with the reasonable direction of all staff members.
2.14. Unused credits are non-refundable and non-transferable to future or current card holders.
2.15. Enrolment access RFID always remain the property of Hume City Council. Management reserves the right to request a access RFID from any person at any time.

3. Health and safety
3.1. When you use our facilities, we expect you to be medically sound to undertake physical activity. If you are unsure, please seek medical advice from your doctor.
3.2. You warrant that information you give us will be true and accurate and not otherwise misleading to the best of your knowledge.
3.3. You agree to not use our facilities if you are suffering from any form of illness, disease, injury or other condition that could be a risk to your health or safety, or that of other members and guests.


4. Covid 19

4.1. As community members and staff health and safety remains a priority all government directives must be adhered to, if you choose not to follow these directives staff have the right to ask you to leave the facility.

4.2 Strict Centre Capacity Limits may apply. Relevant restrictions which will be communicated at time of enrolment, It is your responsibility to read and understand any potential impacts.


5. Centre closures
5.1. For a variety of reasons, we may be required to close our centre or prevent access to an area for a period of time.
5.2. If this occurs, we will communicate your enrolment options and access.
5.3. We will make every effort to advise you about changes in enrolment conditions, or facility closures via email, phone, on our website and/or across our social media platforms with 14 days’ notice.

6. Enrolment

6.1. Enrolment into the intensive program does not guarantee or fast track your enrolment into our traditional learn to swim program.

6.2. Program enrolment RFID wristbands/tokens must be presented at reception or gates for each student upon entry.
6.3. For children under the age of 10 years, a parent/guardian is to remain within the pool hall and be available as required for the duration of the child’s lesson. This will assist with the timely provision of any poolside assistance.
6.3. For the safety of your child, a hand over of students between Parent /Guardian and Teacher occurs promptly at the start and end of each lesson. Students under the age of 10 will not be released from a class unless the parent/guardian is present to take over direct supervision of the child.
6.4. Parent/Guardians must actively supervise their children in the water in line with the Centre’s “Watch Around Water” safety program.
6.5. Children under 5 – must be fully supervised and remain within arm’s reach of an adult/guardian (16 years or older) and wear a yellow wristband provided by staff (excluding whilst in swimming lessons).
6.6. Children 5-9 – must be accompanied into the facility and constantly supervised by a parent/guardian (16 years or older) and wear a wristband provided by staff (including whilst in swimming lessons).
6.7. Children who are not supervised will be removed from the water.
6.8. Management reserves the right to terminate or suspend your program enrolment for not complying with any of the terms and conditions listed.
6.9. Waterslides are not included in the program enrolment and are an additional charge. Pool access is provided for your child and an accompanying adult (16 years or older) for the duration of the program. No other person/s can utilise this Program enrolment RFID wristbands/tokens to access the facility without accompanying the child.
6.10. Reciprocal access to all Hume Leisure Facilities for Aquatic play is provided.

7. Missed Lessons
7.1. Credits or make up lessons will not be issued for missed classes with the exception for medical reasons.
7.2. If there is a medical condition that will prevent attendance you can apply in writing with a medical certificate for a credit.
7.3. Doctors certificates must be received for all credit requests and only the dates specified will be credited.
7.6. Credits can only be supplied to the person recorded on the medical certificates, not siblings or other family members.

8. Fees
8.1. One upfront payment will need to be made in full via online portal or at reception to confirm enrolment.
8.2. Payment are non-refundable, a credit can be requested for medical exceptions only. If there is a medical condition that will prevent attendance you can apply in writing for a credit.

9. Collection Statement
9.1. Council collects this information for the purpose of registering and administering your membership/enrolment with Hume City Council Leisure Centres.
9.2. This information may also be used to send you newsletters and other relevant Council functions.
9.3.The information will not be disclosed except as required by law.
9.4. If you fail to provide certain information, your membership application may not be processed.
9.5.You may access this information at any time by contacting a Hume City Council Leisure Centre.
9.6. By signing an enrolment form, you acknowledge having read and understood the terms and conditions governing the arrangements between yourself and Hume City Council as set out in this Agreement.

Feedback and complaints

If you would like to provide feedback or make a complaint, please speak to a member of our Customer Service team in centre, or email us at: splash@hume.vic.gov.au, or phone us on 9356 6800.

Alternatively you can fill in the below form